Customer Service
At SOGNO Fashion, quality, service, and trust are our top priorities. We strive to make your shopping experience as pleasant and worry-free as possible. On this customer service page, you will find all essential information regarding ordering, payment, shipping, returns, and contact.
Ordering
Placing an order at SOGNO Fashion is simple and secure through our webshop. After placing your order, you will receive an order confirmation by email with an overview of your selected items.
Payment
You can pay safely and securely with:
• iDEAL
• Credit Card (Visa, MasterCard & AMEX)
• PayPal
• Bancontact
All transactions are processed through secure payment systems.
Shipping
We ship your order via PostNL. Orders placed Tuesday to Friday before 16:00 and Saturday before 15:00 will be shipped the same day. Once your package has been dispatched, you will receive a track & trace code by email to follow your shipment.
Returns
Not completely satisfied with your order? You may return items within 14 days of receipt, provided they are unworn, undamaged, and include all original labels and packaging.
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Return costs are at your own expense, unless the item is faulty or incorrect.
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After receipt and inspection of the returned items, the purchase amount will be refunded within 5 business days via the original payment method.
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For return requests, please contact our customer service team.
Unavailable Items
We make every effort to keep our stock up to date. If an item is unexpectedly unavailable, we will contact you immediately. You may choose an alternative product or receive a full refund of the purchase amount.
Contact
Do you have questions, comments, or need help with your order? Our customer service team is happy to assist you.
